Terms and Conditions

Last updated: 2 January 2026

Welcome to Lilac Labs website.
By accessing or using our website lilaclabs.shop and purchasing our products, you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree with any part of these Terms, please do not use our website or services.

1. Business Information

This website is operated by:

Business Name: Camp Lilac Mikumi Company Limited
Country of Operation: United Republic of Tanzania
Contact Email: sayhi@lilaclabs.shop
Contact Phone: +255 765 457 942

2. Eligibility to Use the Website

By using this Site, you confirm that:

  • You are at least 18 years old, or
  • You are accessing the Site under the supervision of a parent or legal guardian.

3. Products and Information

We make every effort to display product descriptions, ingredients, images, and pricing accurately. However:

  • Product images are for illustrative purposes only
  • Colors, packaging, and appearance may vary
  • We reserve the right to modify or discontinue products at any time without notice

4. Health & Supplement Disclaimer

If our products include dietary supplements or wellness products:

  • Our products are not intended to diagnose, treat, cure, or prevent any disease
  • Results may vary from person to person
  • You should consult a qualified healthcare professional before using any supplement, especially if you are pregnant, nursing, taking medication, or have a medical condition
  • Use products only as directed on the label

5. Orders and Acceptance

  • All orders placed through the Site are subject to acceptance and availability
  • We reserve the right to refuse or cancel any order for any reason, including suspected fraud, errors in pricing, or stock issues
  • Once an order is confirmed, you will receive an order confirmation via email or other contact method

6. Pricing and Payment

  • All prices are listed in TZS unless otherwise stated
  • Prices may change at any time without prior notice
  • Payment must be made in full before orders are processed
  • We are not responsible for additional fees charged by your bank, card issuer, or payment provider

7. Shipping and Delivery

  • Delivery times are estimates only and may vary due to courier delays, customs, weather, or other factors beyond our control
  • We are not responsible for delays caused by incorrect delivery information provided by the customer
  • Risk of loss passes to the customer once the order is handed over to the courier

8. Returns and Refunds

  • Returns and refunds are governed by our Refund & Return Policy, which forms part of these Terms.
  • Please review the Refund & Return Policy carefully before making a purchase.

9. Intellectual Property

All content on this Site, including but not limited to:

  • Logos
  • Brand names
  • Text
  • Images
  • Graphics
  • Product designs

is the intellectual property of [Your Store Name] and may not be copied, reproduced, distributed, or used without prior written permission.

10. Limitation of Liability

To the fullest extent permitted by law:

  • We shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Site or products
  • Our total liability shall not exceed the amount paid by you for the product giving rise to the claim

11. User Conduct

You agree not to:

  • Use the Site for unlawful purposes
  • Attempt to gain unauthorized access to the Site or systems
  • Misuse or interfere with the Site’s operation
  • Submit false or misleading information

12. Privacy

Your use of the Site is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

13. Changes to These Terms

We reserve the right to update or modify these Terms at any time.
Changes will be effective immediately upon posting on the Site. Your continued use of the Site constitutes acceptance of the updated Terms.

14. Governing Law

These Terms and any disputes arising from them shall be governed by and construed in accordance with the laws of the United Republic of Tanzania.

15. Contact Information

If you have any questions regarding these Terms, please contact us at:

  • 📱 +255 765 457 942
  • 📧 sayhi@lilaclabs.shop 
  • 📍 Dar es Salaam, Tanzania