Privacy Policy

Last updated: 2 January 2026

1. Introduction

This Privacy Policy explains how Lilac Labs (“we”, “us”, “our”) collects, uses, stores, and protects your personal information when you visit or make a purchase from lilaclabs.shop (the “Site”).

By using our Site, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

a) Personal Information

  • Full name
  • Phone number
  • Email address
  • Shipping and billing address
  • Order and transaction details

b) Payment Information

Payments are processed securely through third-party payment providers.
We do not store or have access to your full card or payment details.

c) Technical & Usage Information

  • IP address
  • Browser type and device information
  • Pages visited and time spent on the Site

This information helps us improve website performance and user experience.

3. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Communicate with you about your purchase
  • Provide customer support
  • Improve our products, services, and website
  • Comply with legal and regulatory requirements
  • Prevent fraud and unauthorized activity

We do not sell or rent your personal data to third parties.

4. Sharing Your Information

We may share your information only with trusted third parties necessary to operate our business, including:

  • Payment processors
  • Delivery and courier services
  • Website hosting and analytics providers

These third parties are required to protect your data and use it only for the intended purpose.

5. Data Storage and Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against loss, misuse, unauthorized access, or disclosure.

While we take security seriously, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Comply with legal, accounting, or regulatory obligations
  • Resolve disputes and enforce our agreements

7. Your Rights

Depending on applicable laws, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate data
  • Request deletion of your personal data (subject to legal obligations)
  • Withdraw consent to marketing communications

To exercise these rights, please contact us using the details below.

8. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

  • Enable essential website functionality
  • Analyze website traffic and performance
  • Improve user experience

You can control or disable cookies through your browser settings.

9. Third-Party Links

Our Site may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies.

10. Children’s Privacy

Our website and products are not intended for individuals under the age of 18.
We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Last updated” date. Continued use of the Site constitutes acceptance of the updated policy.

12. Contact Information

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at:

  • 📱 +255 765 457 942
  • 📧 sayhi@lilaclabs.shop 
  • 📍 Dar es Salaam, Tanzania